IndexApproach

The engagement,
in plain terms.

Five areas of work. One consultancy accountable for the outcome. We own the strategy and the delivery oversight; a vetted studio owns the build. Every recommendation comes with a number you can check.

P—01

Discovery & digital strategywhere you're losing customers

We start with your commercial goals, your customers and your current digital experience. We map the journey from first click to enquiry, find where people hesitate or drop off, and write the plan: the pages, the messaging, the pathways and the calls to action that move a visitor towards becoming a customer.

You get a document your whole team can act on — not a slide deck that ages on a shared drive.

  • Business & customer reviewWeek 1
  • Journey & drop-off auditWeek 1
  • Digital strategy & roadmapWeek 2
P—02

Experience design & builddelivered by the right studio

We don't build in-house and we don't pretend to. We hold a network of vetted development agencies and studios — marketing sites, e-commerce, infrastructure software, enterprise tooling — and match your project to the team genuinely suited to it.

You get studio-grade delivery with one point of contact. We scope the work, run the reviews and hold the standard, so you're not learning project management on the job.

  • Studio selection & scopingIncluded
  • Build management & QAOngoing
  • Multi-device review & sign-offPre-launch
P—03

Studio network & oversighta shortlist, not a vendor pile

Finding a good studio is hard and getting burned is expensive. Our network is vetted on real delivery — code quality, communication, hitting dates. We put forward a shortlist matched to your budget and timeline, then stay in the room through delivery.

  • Matched studio shortlistWeek 2
  • Contract & milestone structureIncluded
  • Weekly delivery check-inStanding
P—04

Client acquisitionwhen you want the pipeline too

When a sharper digital experience isn't enough on its own, we run outbound to fill the top of the funnel: targeted lists built from buying signals, sequences written around the reader, and appointment setting that hands you qualified meetings with context.

Deliverability and CRM hygiene are treated as assets — monitored, not assumed.

  • List building & sequencesRolling
  • Appointment setting< 4h reply SLA
  • CRM & follow-up automationIncluded
P—05

Measurement & iterationthe part most agencies skip

After launch we watch how visitors actually behave — where they land, where they leave, what converts. We report weekly, meet monthly, and keep sharpening the segments, pages and messages that earn their place. What doesn't work gets cut without ceremony.

  • Analytics & event trackingIncluded
  • Weekly performance reportStanding
  • Monthly strategy reviewStanding

If the strategy doesn't hold up in the numbers, we rework it — no extra fee.

Book a call